The quality of products which are served to the customers should be good otherwise there will be negative performance ratings from the customers. The goals defined for each category of service in the hospitality industry varies and the standards for measuring the quality of products also vary. In these 3 years of curriculum they learn different cuisine, like India and world cuisine, food safety regulations and policies, baking and pastry preparation, Inventory Monitoring, Kitchen Management, Budgeting and Cost Control, Kitchen Facility Planning etc. After completed their Crouse they can work in 5 star hotels, resort, airline catering, cruise ship, speciality restaurant etc as a chef.
Food Production is a department which is involved in preparation of food. A process, in which raw materials are cooked, combined and transformed to make a dish. The scope of Food Production has been widening at a faster pace in India as well as Abroad.
Food Production department of any hotel is one of the core departments of the Hotel industry. After completed their Crouse they can work in 5 star hotels, Resort, Airline catering, Cruise ship, Speciality restaurant Catering Departments of Railways, Catering Companies etc.
Food & Beverage Service
Food & Beverage Service is a vital domain for the study of Hospitality & Hotel Management which not only deals with different techniques of serving food & beverages from different cuisine but also it provide knowledge on preparing & presenting of the same.
Food & Beverage Service also provides us knowledge on the style of managing service operation at different kind of food service establishments, preparation of menu, hospitable selling techniques of food & beverages, customer services, & so on.
Food & Beverage Service being the highest revenue earning department of any hotel can be called the backbone of the hospitality industry. It also is the core of several other sectors such as catering and food production.
There is a large scope of career build up opportunities in food and beverage services in the present situation. This opportunities extent not only in the hotels and restaurants but also at other different domains of hospitality & tourism industries. Food and beverage service is the most important affair in the organizations like airlines, railways, corporate canteens, cruise liners and other allied industries which give them hospitality opportunities to earn esteemed favours from their customers.
There is a wide career building scope of professionals in the Food and Beverage industries. Given below are the areas where there is the most scope for making a career in Food and Beverage services.
• Cruise Ships
• Catering Companies
• Catering Departments of Railways and Airlines
• Food Production Companies
• Bars and Pubs
• Casinos etc.
Accommodation operations or housekeeping department is called the nerve centre of the hotel. It’s main duties and responsibilities is the maintain the cleanliness, decorum and upkeep of the entire hotel. Housekeeping is the provision of a clean, comfortable, safe and aesthetically appealing environment. It is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings’.
The sections of housekeeping department are:
2) Public areas
5) Linen and uniform room
6) Housekeeping control desk
8) Lost and Found section
Housekeeping department in hotel ensures the cleanliness, maintenance, and aesthetic appeal of all rooms and public areas. The housekeeping department not only prepares and clean guestrooms on a timely manner it also cleans and maintains everything in the hotel so that the property is as fresh and attractive similar to the day when it opened the doors for the business. The effort that the housekeeping makes in giving a guest a desirable room has a direct bearing on the guest’s experience in a hotel. Their position is more employees working in the housekeeping department when compared to any other hotel departments.
Job roles in Housekeeping vary from industry to industry. Some of the major duties of Housekeeping department include supervising room attendants and cleaning staff, managing controlling costs and helping room attendant clean rooms. They can start their career as a room attendant. After that, they can advance to supervisory or management position. The career opportunities in housekeeping department are:
• Director of Housekeeping
• Executive Housekeeper
• Assistant Executive Housekeeper
• Assistant Laundry Manager
• Laundry Manager
• Public area supervisor
• Public area attendant
If a hotel is compared with a human body then front Office is the face of the hotel. As per the saying that "First impression is the last impression", if the first impression is bad then it will take a huge amount of time to heal with it, but if the first impression is good then the main goal of front Office is achieved. There are different sections in Front Office:
4) Bell desk or Concierge
7) Business Centre
The main job role of front Office is to welcome the guest by maintaining the welcoming procedure of the hotel, taking check in and checkout of the guest, luggage handling, guest registration etc.
Front Office personnel are hired to manage to front office operations of the hotel. The job roles and responsibilities will depend on the type of industry he is working with; they can also apply for a receptionist job at any hotel. Some other job profiles available for Front Office are: -----Hotel Front desk agent, Administrative officer, Guest service Associate, Office Assistant Secretary etc. Front Office personnel may look for a job at Hotels, Tourist Houses, Motels or Restaurants. They can also look for a job in the tourism or hospitality industry.